FairElectronics Customer Care Service for Samsung Products.
Contact Us: +88-09678-303030 Ext: 1100, info@fairelectronics.com.bd | Cancellation, Return & Replacement Process – Customer Initiated
Order Cancellation
> Email to ecom@fdl.com.bd within 24 hours of placing the order or before a dispatch notification is sent by Samsung Shop. If you wish to change the order, please book a new order while we cancel the original order placed by you
> Product dispatched before cancellation of order
– In case where product has been dispatched while the cancellation request is under review/progress, Our Logistic partner will arrange “return Shipment”. During this period if any delivery of product is attempted by our logistic partner, customer should refuse to accept delivery of product ion such case.
– Refund process for cancelled order will only be initiated after receipt of return goods at our warehouse. Such returns may take up to 21 working days. Post receipt of return goods process will be initiated for refund of amount which may take up to 21 days to reflect credit into your bank account
> Product not dispatched before the time of cancellation of order
– In such kind of cases, refund process will be initiated within 4 days after cancellation of order which may take up to 21 days to reflect credit into your bank account.
– In case product gets shipped during the process, a refund will be processed only after the return is received at our warehouse. Such returns may take up to 21 working days. Customer will be informed via an email once the order is cancelled and refund initiated
> It may take up to 21 days for refund credit to reflect into your account after initiated by SSLCOMMERZ
Damaged Parcel
Mobiles Tablets and Wearables /Accessories/ Memory and Storage
> Do not accept the parcel and inform us immediately at ecom@fdl.com.bd or +88-09613-505050 Ext: 1100
FDL-SAMSUNG Delight Delivery : Consumer Electronics and Household appliances
> <FDL-SAMSUNG policy> http://estorefdl.com.bd/shop/shipping-policy/
> Samsung authorised partners take utmost care that the product is safely delivered to you. You are advised not to open the product till the Samsung product installation representative arrives at your place. On un boxing the product, either by the Samsung representative or by you in front of him, if the same is found to be physically damaged Samsung Plaza will arrange to replace the product
Damaged Product upon box opening
Mobiles Tablets and Wearables /Accessories/ Memory and Storage
> Email details of damage to estorefdl.com.bd within 24 hours of delivery with clear images of the product and its outer and inner packaging.
FDL-SAMSUNG Delight Delivery : Consumer Electronics and Household appliances
> <FDL-SAMSUNG policy> http://estorefdl.com.bd/shop/shipping-policy/
Defective Product received
Mobiles, Tablets and Wearables
> Visit Samsung Authorized Service Centre with the product & all inbox accessories, invoice and packagings. http://estorefdl.com.bd/storelocator/samsung_service.html
> Images at ecom@fdl.com.bd. If there is any tampering with seal affixed, your DOA* refund claim may be refused.
> Basis the DOA* details received on email, Savex Technologies will arrange a reverse pick up of the product.
*Additional Terms
> Only functional defect will be covered
> Network/Software related defects not covered
> Box, Handset and all original accessories should be available
> No sign of damage, tampering, water log or user defects
> Feature related problem not covered which are not in Specifications
> Defect must be re-produced in service centre
> DOA shall be not applicable for any defect in accessory
Memory & Storage
FDL-SAMSUNG Delight Delivery : Consumer Electronics and Household appliances
> <FDL-SAMSUNG policy> http://estorefdl.com.bd/shop/shipping-policy/
Updating Account Information
> If you have a account with Samsung eStore Bangladesh. Login your Account. Login.
> If you are new customer. Please create an account with Samsung eStore Bangladesh. Create acount.
